Privacy Policy

Rassapoom Aesthetic & Longevity Co., Ltd. (“Rassapoom Clinic“, “we“, “our“, or “us“) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, landing pages, or communicate with us through our online channels.

This Privacy Policy has been prepared in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

1. Personal Data We Collect

When you contact us or register through our website or online channels, we may collect the following categories of personal data:

Identity and Contact Information

Including, but not limited to:

  • Full name
  • Telephone number
  • LINE ID
  • WhatsApp account
  • Email address
  • Other contact details you voluntarily provide when requesting information, booking an appointment, or participating in promotions.

Treatment Interests

Information relating to your enquiry, including:

  • Treatments or procedures you are interested in
  • Skin, facial, body, or hair concerns you wish to discuss
  • Information you voluntarily provide for an initial assessment

Technical Information

When you visit our website, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Cookie data
  • Website usage and browsing behavior

2. How We Use Your Personal Data

We collect and process your personal data only for legitimate purposes and, where required, with your consent.

These purposes include:

Providing Our Services

To:

  • Respond to your enquiries
  • Arrange consultations and appointments
  • Confirm promotional offers or price guarantees
  • Provide treatment recommendations
  • Deliver customer support

Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Special privileges
  • Clinic news
  • Events and educational content

through SMS, telephone, email, LINE Official Account, or other communication channels.

You may withdraw your consent and unsubscribe from marketing communications at any time.

Website Improvement and Analytics

We use technical information to:

  • Analyze website performance
  • Measure the effectiveness of advertising campaigns (including Google Ads and Meta Ads)
  • Improve website functionality and user experience

3. Disclosure of Personal Data

Rassapoom Clinic does not sell, rent, or trade your personal data to third parties.

Your personal data may only be disclosed when necessary to:

Authorized Personnel

Including physicians, nurses, patient coordinators, and authorized employees involved in providing healthcare services or customer support.

Trusted Service Providers

Including third-party providers who assist us in operating our business, such as:

  • Website hosting providers
  • Customer Relationship Management (CRM) systems
  • Cloud infrastructure providers
  • Marketing analytics platforms (such as Google Analytics)
  • IT service providers

These service providers are required to maintain appropriate confidentiality and security measures and may process personal data only on our behalf.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, misuse, or loss.

These measures include, where applicable:

  • SSL (Secure Sockets Layer) encryption
  • Secure servers and databases
  • Access control and user authentication
  • Restricted access to patient information
  • Internal confidentiality policies

Only authorized personnel with a legitimate business need may access your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory obligations.

When your personal data is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable laws.

6. Your Rights

Under Thailand’s Personal Data Protection Act (PDPA), you may have the following rights, subject to applicable legal limitations:

  • Right of Access – Request access to the personal data we hold about you.
  • Right to Rectification – Request correction of inaccurate or incomplete personal data.
  • Right to Erasure – Request deletion or anonymization of your personal data where legally applicable.
  • Right to Withdraw Consent – Withdraw your consent for marketing communications at any time.
  • Right to Restrict Processing – Request restriction of the processing of your personal data in certain circumstances.
  • Right to Data Portability – Request your personal data in a commonly used electronic format where applicable.
  • Right to Object – Object to certain types of processing as permitted by law.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under the PDPA, please contact us:

Rassapoom Clinic
Company: Rassapoom Aesthetic & Longevity Co., Ltd.
Head Office: 110/34–110/35 Rattanathibet Road, Sai Ma Subdistrict, Mueang Nonthaburi District, Nonthaburi 11000, Thailand
Telephone: (+66) 82-494-6555
LINE Official Account: @rassapoomclinicvip
Email (Personal Data Enquiries): [email protected]